• All costs of treatment, including consultations, medications and services provided are due at the
time of provision of that service, or collection of the animal from our premises.
• We accept payment by Cash, Debit Cards and Visa or MasterCard credit cards. N.B. Unfortunately
we no longer accept payment by cheque.
• We are able to provide estimates for all possible treatment and services, and will inform you if the
treatments that your pet is undergoing may exceed the estimate given, or the cost of the treatment
is to be changed.
• We are not licensed to offer credit, and do not send out bills. Please inform us before treatment
starts if you may require assistance with payment, and we can then try to help you obtain
assistance. In general charities will only pay a proportion of any outstanding fees if the owners
meet certain criteria, and they do expect owners to contribute towards payment of the outstanding