In the case of an urgent problem during the day, it always best to telephone the veterinary centre on 01832 270201 to let us know you are on your way and you will be seen as soon as possible on your arrival. Our reception is open from 8.30am to 6.30pm Monday to Friday, 8.30am to 12.45pm on Saturdays.
If you are concerned about your pets health outside of our normal opening hours and you are a registered client, please telephone our normal number of 01832 270201. If you are registered at another veterinary practice, it is best to contact them in the first instance, as they will have access to your pet’s clinical history, current health status and be familiar with your pet.
Outside surgery hours New Lodge Veterinary Centre provides 24-hour emergency cover, in line with the requirements of the Royal College of Veterinary Surgeons. This service is run by our own team and if it is necessary that your animal is seen by the vet then it will done so at New Lodge Veterinary Centre. We feel this is important and we do not rely on our clients having to travel to an unfamiliar vets at what can be a very stressful and upsetting time for both owners and pets. Any patients that need hospitalisation overnight are checked by our vet who can visit your pet on site during the night, as frequently as required. We feel that our best standard of care for out of hours emergencies is obtained by our clients visiting us, as most emergencies require admittance for further care and often diagnostic tests which we are unable to offer whilst on home visits.
The on-call Veterinary Surgeon is reached by a mobile phone. The number for which is given out by the surgery phone system when the veterinary centre is closed. Please telephone the mobile number to contact our vet on call in cases of genuine emergency. Quite often a phone call can alleviate worry or provide reassurance that your pet may need to be seen out of hours.
The on-call Veterinary Surgeon will be working the next day, so if you are worried about your pet it is much appreciated if you telephone as soon as possible rather than waiting to the early hours.
There are additional charges for emergency consultations outside of normal hours, and they vary with time of day or night. Up to date information of our charges is available on request.